Subpage Banner Image

For Patients & Visitors

During Your Stay

Arrival & Admission

In most cases, upon arrival, you should go to Patient Registration located on level two to be checked in.

Once admitted you will be given an identification bracelet with your name and Bozeman Health Deaconess Hospital medical record number. For your safety, do not remove the bracelet until you are discharged from the hospital. You will be asked to sign a consent-for-treatment form giving us permission to treat you. We will discuss our notice of privacy practices and patient rights.

Information for During Your Stay

Patient's Rights & Notice of Privacy Practices

As a patient at Bozeman Health Deaconess Hospital you have important rights that ensure that you receive the highest quality of healthcare, click here to view. Your health information is personal. We keep records of the care and services that you receive at our facilities. We are committed to keeping your health information private. This notice describes how medical information about you may be used and disclosed and how you can gain access. Click here to view.

Creating an Advance Directive

You have the right to make informed decisions about your health care, including the right to refuse treatment offered to you. You may also give directions, in advance, about your wishes for health care should the time come when you cannot communicate your wishes to others. If you have an advance directive, such as a living will or durable power of attorney for health care, please bring it with you at the time of surgery. If you do not have an advance directive and wish to create one, please contact our Spiritual Care department at 406-414-5073 in advance and ask them for help.

Settling In

When you arrive on the floor where you will receive your care, staff members will help you become familiar with the environment. You will meet physicians, nurses, and other caregivers who will talk with you about your health history. You need to inform your doctor and nurse about any medications you are taking and the dosages, as well as any known allergies.

The first few hours after your arrival can be quite busy. If you have been admitted after a procedure, this time may be spent assessing your medical condition and managing any discomfort you may have. We encourage you to be informed about your treatment. Our staff welcomes your questions and will explain any aspect of care that you do not understand. We realize this can be a stressful time for you and your family and will do our best to make your stay here as comfortable and positive as possible. Also be assured that we are committed to providing you with the highest quality patient care.

In order to ensure the right patient receives the right care, patients are asked to state their full name and date of birth before any type of treatment or service is initiated. Even though the clinician may personally know a patient, it is important for them to hear the patient state the two patient identifiers so every patient's information is double-checked to match the treatment or service order, every time.

Patient Confidentiality

You may request an "opt out" status upon admission or at any time during your stay. "Opt out," means that we cannot confirm to callers and visitors that you are being treated at the hospital as an inpatient, outpatient or Emergency Department patient. Callers and visitors requesting patient information will not be given your room number or the direct phone number to your room, but you may share this information with friends and family as you see fit. Likewise, you will not receive flowers, mail or other deliveries unless they are addressed specifically to your correct room number. If you have questions, please speak with your nurse.

Condition Help (or Condition H)

Condition Help enables patients and family members to call for immediate assistance if they feel the patient is not receiving adequate medical attention. If at any point you feel there is a problem that is not being adequately addressed or you feel there is a life-threatening emergency and you feel you are not getting the response you think is needed, activate Condition H by dialing 406-414-1800 (or extension 1800 from any hospital telephone). The hospital switchboard will activate Condition H and page the multi-disciplinary team members.

​Pediatric Patients

We understand the special needs of our younger patients, and welcome and encourage parental overnight stays. Feel free to bring your child's favorite toy or comfort item labeled with his or her name. We do everything possible to help comfort and relax our young patients. If there is anything you need, please contact your nurse.

Security

Bozeman Health Deaconess Hospital has 24 hour security coverage and officers patrol the hospital 24 hours a day. All entrances are locked after 9 pm. For your safety, visitors should use the Emergency Services entrance after 9 pm. The hospital conducts fire and disaster drills regularly. If a drill occurs while you are here, please remain in your room and do not become alarmed. Our staff is trained in responding to these emergencies.

Tobacco Free Environment

Smoking and tobacco use is prohibited on in all Bozeman Health Deaconess Hospital and medical office buildings as well as on the campus. This policy includes all buildings, parking lots, sidewalks and walkways.

Wireless Access

For your convenience, Bozeman Health offers wireless Internet service to patients and their families.

Telephone & Mobile Phones

A telephone is located at each patient's bedside. To place local calls, dial 9 and then dial the number. Because mobile phones can disrupt and cause interference with medical equipment, the use of mobile phones is restricted in many areas of the hospital. Please refrain from using them in public areas such as hallways and waiting rooms.

Television

Televisions are provided in each room for your enjoyment. Television captioning is also available for the hearing impaired. You can activate this feature by pressing and holding the "caption" button on the front of your TV. The word "caption" will appear on the TV screen when it has been activated.

Food/Nutrition Services

We take pride in serving you appetizing, nutritious, well-balanced meals during your stay. Our menus follow the U.S.D.A. Dietary Guidelines in order to help you recover and maintain better health. Light selections are available. Every effort is made to prepare your foods attractively and as flavorful as possible within the guidelines of the diet ordered by your physician. We maintain a full-time registered dietitian to help you meet your dietary needs during your stay. Guest meals are available for family and friends and can be purchased in advance in The Bistro. Guest trays will be delivered to your room at mealtime.

Barista

Bozeman Health Deaconess Perk and The Second Cup serve City Brew coffee, a variety of teas, as well as other beverage options. Snacks are also available, including muffins, cookies and other pastries.

The Gift Shop at Bozeman Deaconess

The Gift Shop features fresh flowers, stationery and cards, throws, picture frames, jewelry, candles, baby gifts, body products, home accessories and many other items. The Gift Shop, staffed by volunteers, is open 9:00 am to 5:00 pm weekdays.