Patient Rights and Responsibilities
A Guide to Your Rights
As a patient at Bozeman Health Deaconess Hospital you have important rights
that ensure you receive the highest quality of healthcare. All of your
rights also apply to any person that has legal responsibility to make
decisions regarding your medical care. Every employee is committed to
caring for you according to these standards.
*As a recipient of federal financial assistance, Bozeman Health Deaconess
Hospital does not exclude, deny benefits to, or otherwise discriminate
against any person on the basis of sex, economic status, educational background, race, color, religion, ancestry,
national origin, physical or mental disability, age, sexual orientation,
gender identity or expression, or marital status, or the source of payment
for care in admission to, participation in, or receipt of the services
and benefits under any of its programs and activities, whether carried
out by Bozeman Health Deaconess Hospital directly or through a contractor
or any other entity with which Bozeman Health Deaconess Hospital arranges
to carry out its programs and activities.
YOU HAVE THE RIGHT TO
Considerate and respectful care to be made comfortable, and to have your
cultural, psycho-social, spiritual and
personal values, preferences and beliefs respected.
Have a family member (or other representative of your choosing) and your
notified of your admission to the hospital in a timely manner.
Know the names of the physicians, nurses and other healthcare professionals who are involved
with your care and the role they play in your care.
Receive information regarding your health status, diagnosis, prognosis
and course of treatment in terms that you can understand.
You have the right to participate in the development and implementation of your plan of care. You have the
right to participate in
ethical questions that arise in the course of your care, including issues of conflict resolution,
withholding resuscitative services, and foregoing or withdrawing life-sustaining
Make decisions regarding medical care, and receive as much information about any proposed
treatment or procedure as you may need in order to giveinformed consent.Except in an emergency, this information shall include a description of
the procedure or treatment, the medically significant risks involved,
alternative options for treatment and non-treatment and the risks and
benefits of all options, and the name of the provider that will carry
out the procedure or treatment. You may request or refuse treatment, to
the extent permitted by law. However you do not have the right to demand
inappropriate or medically unnecessary treatment or services. You have the
right to leave the hospital even against medical advice to the extent permitted by law. You have the right to be informed of the
medical consequences of any of these actions.
Be advised if the hospital/physician proposes to engage in or perform human
experimentation/research affecting your care or treatment. You have the right to refuse or participate
in such research projects.
Reasonable responses to any reasonable requests made for service.
Appropriate assessment and
management of pain.
advance directive. This includes designating a person to make decisions for you in the event
you become incapable of understanding a proposed treatment or are unable
to communicate your wishes regarding care. Hospital staff and practitioners
shall comply with these directives. All patient rights apply to the person
who has legal responsibility to make decisions regarding your medical
care on your behalf.
Respect for personal privacy. Case discussion, consultation, examination and treatment are confidential
and shall be conducted discreetly. You have the right to be told the name and
reason for the presence of any individual involved in your care. You have the right to have visitors leave prior to an examination and/or
when treatment issues are being discussed. Privacy barriers will be used
in all semi-private areas.
Confidential treatment of all communications and records pertaining to your care and stay in the
hospital. Basic information that is included in our facility directory,
such as your location within the hospital and your general condition may
be released unless specifically prohibited in writing by you. Written
permission shall be obtained before
medical records are made available to anyone not directly concerned with your care, except
as otherwise required or permitted by law.
Access information contained in our records within a reasonable time frame, except when not
permitted by law.
Receive care in a
safe environment, free from neglect, exploitation, sexual, emotional, verbal or physical
abuse or harassment.
free from restraints of any form used as a means of coercion, discipline, convenience, or retaliation by staff.
Continuity of care and to be provided with information regarding the plan of care and any
continued healthcare requirements following your discharge and the identity
of the persons providing this care.
hospital rules or policies that apply to your conduct while a patient.
visitors of your choosing in accordance with the hospital visitation policy.
receive explanation of your hospital bill regardless of source of payment. You have the right to be
informed of any business relationships between the hospital and any healthcare providers, institutions or businesses
that may influence your treatment and care.
Exercise these rights without regard to sex, economic status, educational
background, race, color, religion, ancestry, national origin, physical
or mental disability, age, sexual orientation, gender identity or expression,
or marital status, or the
source of payment for care.
Be satisfied with the medical care you receive. You have the right to
file a grievance and/or file a complaint with the State Department of Health and Human Services and/or the hospital
and be informed of the action taken. (See back page)
To be an
active participant in your own medical care as long as your actions do not infringe upon the
rights of other patients or upon the rights and responsibilities of the hospital.
YOU HAVE THE RESPONSIBILITY TO
Provide accurate and complete information regarding present complaints, past illnesses, hospitalizations, medication
and other matters relating to your medical needs.
Cooperate with the treatment plan recommended by your physician, including instructions
by nurses and allied health personnel as they facilitate the plan of care.
Report any unexpected changes in your condition or any difficulties or concerns
you have as soon as possible.
Understand your illness and treatment; if you do not, request that additional explanation
Accept full responsibility when refusing treatment or not following the physician’s instructions.
Make any concerns, complaints or grievances known to your care provider so they may be resolved in a timely manner by either
the immediate healthcare provider or by hospital administration.
Show respect for other patients by following hospital rules to assist in the control
of noise, smoking and visitation.
Follow hospital rules and regulations affecting patient care and conduct.
Be considerate of the property of other persons and the hospital.
Treat your physician and hospital staff in the same
courteous manner that you expect your healthcare team to treat you.
Notify appropriate personnel if a
language barrier exists or any assistive devices are required so that these services can
Provide the hospital with a copy of your advance directives.
Ensure that financial obligations for healthcare are fulfilled as promptly as possible.
If you have
concerns regarding safety and quality of care, please speak to your nurse or physician or ask for a patient feedback form.
You may also ask to speak to the department manager or designee. Should
you find that any concern or complaint goes unresolved you may contact
the Bozeman Health Deaconess Hospital Patient Relations and/or the State
Department of Health and Human Services with your complaint and/or a grievance.
You will be provided with the steps of the investigation, results and
date of completion.
915 Highland Boulevard
Bozeman, MT 59715
915 Highland Boulevard
Bozeman, MT 59715
915 Highland Boulevard
Bozeman, MT 59715
Department of Public Health and Human Services Quality Assurance Division
2401 Colonial Drive 2nd Floor
P.O. Box 202953Helena, MT 59602-2953
KEPRO-Montana Medicare Quality Improvement Organization
Rock Run Center, Suite 100
5700 Lombardo Center Dr
Seven Hills, OH 44131
Attention: Beneficiary Complaints
Beneficiary Helpline: 844-430-9504 Fax:844-878-7921
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
1-800-994-6610 Fax: 630-792-5636
If you require access to Telecommunication Relay Services (TRS), utilize
the TRS number 800-253-4090 or dial 711 to be automatically connected
to a TRS operator.
*This statement is in accordance with the provisions of Title VI of the
Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973,
the Age Discrimination Act of 1975, and Regulations of the U.S. Department
of Health and Human Services issued pursuant to these statutes at Title
45 Code of Federal Regulations Parts 80,84, and 91.
Our mission is to improve community health
and quality of life
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