Frequently Asked Telehealth Questions
How does telehealth work and what equipment do I need for a telehealth
Telehealth is the remote delivery of healthcare services and clinical information
using telecommunications technology. You can now have a live video visit
with your Bozeman Health medical provider from your local clinic, from
home, or on the road (within the state of Montana).
To connect from home, you can use your desktop computer equipped with
a camera, a microphone, and an internet connection or a tablet or smartphone.
Please check out our
Quick Start Guide
for more information on how to connect for your first visit.
How do I schedule an appointment?
You can schedule an appointment by calling your Bozeman Health clinic directly
and requesting a telehealth visit.
At the time of your appointment reminder, you will receive a web link via
text message or email. This link will be your virtual connection to your
provider’s virtual waiting room. You’ll click on the link
in the text or email in to be placed into the virtual waiting room at
the time of your appointment.
Can I schedule a visit when I am traveling or away from home?
If you are still in the state of Montana, yes. Currently, health care providers
at Bozeman Health are not licensed to provide service outside of the state
How much does a telehealth appointment cost? Will my insurance cover it?
Telehealth visits are billed and are covered by insurance the same as in-person
visits with your provider. There may also be a small telehealth facility
fee that not all insurance providers cover when you check in at a local
clinic. Ask your plan if code Q3014 is covered for telehealth visits.
Both Medicare and Medicaid cover telehealth/telemedicine visits. Medicare
patients must go to their local clinic in order for the telehealth visit
to be covered.