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Culture of Excellence

Our Commitment to a Culture of Excellence

Is Bozeman Health right for me?

We spend a lot of time at work each week. In fact, there are few things in life to which we devote so many of our waking hours. For this reason, choosing an employer should be done carefully and thoughtfully. It is important for you to consider the company's values. Do they match your own? What does the company expect from you as an employee? Can you meet those expectations?

Finding employment is a two-way street. Just as you are looking for the right employer, we too, are looking for the right employee. Before we hire someone, we need to believe that they possess integrity and know how to work as part of a team; that they will treat our patients and our patients' families with compassion. They genuinely care about people and the community in which we live.

Please read this information. After you have finished, take a moment to think about what you have read. Then, answer this question: "Is Bozeman Health the right place for me?"

Bozeman Health’s Culture of Excellence provides a framework for how we live and work and describes organizational attributes that inform who we are:

  • Performance: recognizing and rewarding high performance
  • Communication: engaging in transparent and timely information sharing
  • Development: demonstrating dynamic learning and teaching
  • Resiliency: excelling in change through adaptability, self-care and collaboration
  • Appreciation: expressing caring and gratitude
  • Joy: experiencing and sharing joy

Bozeman Health Deaconess Hospital Standards

Mission & Vision

Our Mission Statement

Bozeman Health's mission is to improve community health and quality of life.

Our Vision Statement

Bozeman Health’s vision is to be your partner in health and wellness, compassionately delivering the best care for each person, every time.

Our Values

Bozeman Health values are SPIRIT: Service, People, Integrity, Respect, Improvement, and Teamwork

Service: Service excellence is critical to our purpose.
People: People are our most important resource.
Integrity: Our relationships are built on honesty and trust.
Respect: Each person and their values are unique and worthy of respect.
Improvement: Continuous improvement of quality is key to our success.
Teamwork: Teamwork is essential in achieving excellence.


Our patients care that we show up.

Bozeman Health is open 24 hours a day, 7 days a week, 365 days of the year. Our patients need medical attention at 2 am, on your mother's birthday, and even on Christmas. It isn't always easy to leave your family and come to work, but if you choose to work at Bozeman Health, you must be willing to make this commitment to our patients.

Service Excellence

Our patients care about how they are treated.

Have you ever been a patient? If you have, you know it isn't easy. Strangers are suddenly asking you very personal questions...and expecting answers. Tests and treatments may cause you to feel poked and prodded. Health care workers can seem unconcerned about your comfort.

At Bozeman Health, we know that it doesn't have to be this way. By hiring the right employees, we can ensure that our patients feel cared for and fussed over; that they leave our hospital feeling pampered and nurtured. We want to create an excellent service experience for patients, internal customers and others served. It is common to focus on one side of the equation needed to create an excellent service experience-the technical competencies needed to do our jobs well. However, to get to the heart of excellent service, our focus must be equally balanced with the interpersonal skills and service techniques that contribute to excellent service.

Professional Appearance

Our patients care about how we look.

Bozeman Health recognizes the importance of your individual freedom of expression. However, it is a fact of human nature that people judge an organization not only by the quality of the service they receive, but also by the appearance of the people they meet. At Bozeman Health, each employee is responsible for presenting a clean, professional appearance at all times. Should you accept a job with Bozeman Health, you will be asked to meet the following appearance guidelines.

Uphold personal appearance standards.

Clothing is to be clean, neat, pressed, in good repair and an appropriate size. Soiled, wrinkled, torn, too tight or too loose clothing is not acceptable. Clothing that displays the midriff, upper thighs or cleavage is not appropriate. Blue jeans are not to be worn except on specific days, after the assigned contribution towards the designated charity. Sweat pants or jogging suits are not permitted. Shoes are to be clean and in good repair. Appropriate undergarments are to be worn at all times; patterned or colored undergarments that are visible when worn under light-colored clothing are not allowed.

Employees need to be conscientious of the affect of their personal hygiene practices on co-workers and customers. Department managers and directors have the discretion to determine the appropriate department specific standards for their departments. Department specific differences will be determined with the customer experience and employee and patient safety as guidelines. This discretion will apply to uniform requirements as well.

Nametags must be worn at all times and must be easily visible. Visible jewelry, in piercings other than earlobes must be approved by the department manager. The manager will set the department standards based on hygiene, customer experience and safety considerations.


Commitment to coworkers is essential for building and maintaining healthy relationships.

As a coworker and with our shared organizational goal of excellent patient care, I commit to the following:

I will accept responsibility for establishing and maintaining healthy interpersonal relationships with every member of this team. I will talk to a coworker promptly if I am having a problem with them. The only time I will discuss it with another person is when I need advice or help in deciding how to communicate with them appropriately. I will establish and maintain a relationship of functional trust with every member of this team. My relationships with each of you will be equally respectful, regardless of job titles or levels of education preparation.

I will not engage in the "3B's" (bickering, back-biting and blaming). I will practice the "3C's" (caring, committing and collaborating) in my relationship with coworkers and ask them to do the same with me. I will not complain about another team member and ask you not to as well. If I hear a coworker doing so, I will ask them to talk to that person.

I will accept coworkers as you are today, forgiving past problems and ask them to do the same with me. I will be committed to finding solutions to problems, rather than complaining about them or blaming someone for them, and ask others to do the same. I will affirm your contribution to the quality of our work. I will remember that neither of us is perfect, and that human errors are opportunities, not for shame or guilt, but for forgiveness and growth.

For any employment relationship to work, values must be compatible. Once established, companies don't quickly change their values. So it is important for individuals to find employers whose values are compatible with their own.


Flu Vaccinations:

Bozeman Health is committed to being a highly reliable, quality and safety driven organization causing no preventable harm. Exposure to influenza is "preventable." Employees of Bozeman Health have three choices (based on recommendations by Centers for Disease Control):

  1. Vaccinate with the recommended flu vaccine; or
  2. Wear a surgical mask within three feet of patients or in the patient's room in designated clinicial areas (declination of vaccination must be signed); or
  3. Request an extended LOA (leave of absence) through the flu season.


Bozeman Health requires employees to be free from active tuberculosis. All newly hired employees are not eligible to start working until they have been cleared by Employee Health. This is a free service provided for all employees. There are two options for the tuberculosis test:

  1. Two step TB skin test; or
  2. Prior documentation of a negative skin test within the last year.