Culture of Excellence
Our Commitment to a Culture of Excellence
Is Bozeman Health right for me?
We spend a lot of time at work each week. In fact, there are few things
in life to which we devote so many of our waking hours. For this reason,
choosing an employer should be done carefully and thoughtfully. It is
important for you to consider the company's values. Do they match
your own? What does the company expect from you as an employee? Can you
meet those expectations?
Finding employment is a two-way street. Just as you are looking for the
right employer, we too, are looking for the right employee. Before we
hire someone, we need to believe that they possess integrity and know
how to work as part of a team; that they will treat our patients and our
patients' families with compassion. They genuinely care about people
and the community in which we live.
Please read this information. After you have finished, take a moment to
think about what you have read. Then, answer this question: "Is Bozeman
Health the right place for me?"
Bozeman Health Deaconess Hospital Standards
Mission, Vision & Values
To improve community health and quality of life.
To be a collaborative group of health professionals delivering highly reliable,
coordinated, exceptional care.
Our patients care about how we act.
Values guide our behavior by providing a framework in which to live and
work. Values provide us with a sense of security and safety, because we
know where the boundaries are and what we can expect. Bozeman Health is
an organization of over 1,000 individuals each with their own set of values.
However, as an organization, we have embraced six values that define our
commitment to each other and to our community.
Service: Service excellence is critical to our purpose.
People: People are our most important resource.
Integrity: Our relationships are built on honesty and trust.
Respect: Each person and their values are unique and worthy of respect.
Improvement: Continuous improvement of quality is key to our success.
Teamwork: Teamwork is essential in achieving excellence.
Our patients care that we show up.
Bozeman Health is open 24 hours a day, 7 days a week, 365 days of the year.
Our patients need medical attention at 2 am, on your mother's birthday,
and even on Christmas. It isn't always easy to leave your family and come
to work, but if you choose to work at Bozeman Health, you must be willing
to make this commitment to our patients.
Our patients care about how they are treated.
Have you ever been a patient? If you have, you know it isn't easy. Strangers
are suddenly asking you very personal questions...and expecting answers.
Tests and treatments may cause you to feel poked and prodded. Health care
workers can seem unconcerned about your comfort.
At Bozeman Health, we know that it doesn't have to be this way. By hiring
the right employees, we can ensure that our patients feel cared for and
fussed over; that they leave our hospital feeling pampered and nurtured.
We want to create an excellent service experience for patients, internal
customers and others served. It is common to focus on one side of the
equation needed to create an excellent service experience-the technical
competencies needed to do our jobs well. However, to get to the heart
of excellent service, our focus must be equally balanced with the interpersonal
skills and service techniques that contribute to excellent service.
Our patients care about how we look.
Bozeman Health recognizes the importance of your individual freedom of
expression. However, it is a fact of human nature that people judge an
organization not only by the quality of the service they receive, but
also by the appearance of the people they meet. At Bozeman Health, each
employee is responsible for presenting a clean, professional appearance
at all times. Should you accept a job with Bozeman Health, you will be
asked to meet the following appearance guidelines.
Uphold personal appearance standards.
Clothing is to be clean, neat, pressed, in good repair and an appropriate
size. Soiled, wrinkled, torn, too tight or too loose clothing is not acceptable.
Clothing that displays the midriff, upper thighs or cleavage is not appropriate.
Blue jeans are not to be worn except on specific days, after the assigned
contribution towards the designated charity. Sweat pants or jogging suits
are not permitted. Shoes are to be clean and in good repair. Appropriate
undergarments are to be worn at all times; patterned or colored undergarments
that are visible when worn under light-colored clothing are not allowed.
Employees need to be conscientious of the affect of their personal hygiene
practices on co-workers and customers. Department managers and directors
have the discretion to determine the appropriate department specific standards
for their departments. Department specific differences will be determined
with the customer experience and employee and patient safety as guidelines.
This discretion will apply to uniform requirements as well.
Nametags must be worn at all times and must be easily visible. Visible
jewelry, in piercings other than earlobes must be approved by the department
manager. The manager will set the department standards based on hygiene,
customer experience and safety considerations.
Commitment to coworkers is essential for building and maintaining healthy
As a coworker and with our shared organizational goal of excellent patient
care, I commit to the following:
I will accept responsibility for establishing and maintaining healthy interpersonal
relationships with every member of this team. I will talk to a coworker
promptly if I am having a problem with them. The only time I will discuss
it with another person is when I need advice or help in deciding how to
communicate with them appropriately. I will establish and maintain a relationship
of functional trust with every member of this team. My relationships with
each of you will be equally respectful, regardless of job titles or levels
of education preparation.
I will not engage in the "3B's" (bickering, back-biting and blaming). I
will practice the "3C's" (caring, committing and collaborating) in my
relationship with coworkers and ask them to do the same with me. I will
not complain about another team member and ask you not to as well. If
I hear a coworker doing so, I will ask them to talk to that person.
I will accept coworkers as you are today, forgiving past problems and ask
them to do the same with me. I will be committed to finding solutions
to problems, rather than complaining about them or blaming someone for
them, and ask others to do the same. I will affirm your contribution to
the quality of our work. I will remember that neither of us is perfect,
and that human errors are opportunities, not for shame or guilt, but for
forgiveness and growth.
For any employment relationship to work, values must be compatible. Once
established, companies don't quickly change their values. So it is important
for individuals to find employers whose values are compatible with their own.
CONDITIONS OF EMPLOYMENT
Bozeman Health is committed to being a highly reliable, quality and safety
driven organization causing no preventable harm. Exposure to influenza
is "preventable." Employees of Bozeman Health have three choices
(based on recommendations by Centers for Disease Control):
- Vaccinate with the recommended flu vaccine; or
- Wear a surgical mask within three feet of patients or in the patient's
room in designated clinicial areas (declination of vaccination must be
- Request an extended LOA (leave of absence) through the flu season.
Bozeman Health requires employees to be free from active tuberculosis.
All newly hired employees are not eligible to start working until they
have been cleared by Employee Health. This is a free service provided
for all employees. There are two options for the tuberculosis test:
- Two step TB skin test; or
- Prior documentation of a negative skin test within the last year.