During Your Stay
Arrival & Admission
In most cases, upon arrival, you should go to Patient Registration located
on level two to be checked in.
Once admitted you will be given an identification bracelet with your name
and Bozeman Health Deaconess Hospital medical record number. For your
safety, do not remove the bracelet until you are discharged from the hospital.
You will be asked to sign a consent-for-treatment form giving us permission
to treat you. We will discuss our notice of privacy practices and patient rights.
Information for During Your Stay
Patient's Rights & Notice of Privacy Practices
As a patient at Bozeman Health Deaconess Hospital you have important rights
that ensure that you receive the highest quality of healthcare,
click here to view.
Your health information is personal. We keep records of the care and services
that you receive at our facilities. We are committed to keeping your health
information private. This notice describes how medical information about
you may be used and disclosed and how you can gain access.
Click here to view.
Creating an Advance Directive
You have the right to make informed decisions about your health care, including
the right to refuse treatment offered to you. You may also give directions,
in advance, about your wishes for health care should the time come when
you cannot communicate your wishes to others. If you have an advance directive,
such as a living will or durable power of attorney for health care, please
bring it with you at the time of surgery. If you do not have an advance
directive and wish to create one, please contact our Spiritual Care department
at 406-414-5073 in advance and ask them for help.
When you arrive on the floor where you will receive your care, staff members
will help you become familiar with the environment. You will meet physicians,
nurses, and other caregivers who will talk with you about your health
history. You need to inform your doctor and nurse about any medications
you are taking and the dosages, as well as any known allergies.
The first few hours after your arrival can be quite busy. If you have been
admitted after a procedure, this time may be spent assessing your medical
condition and managing any discomfort you may have. We encourage you to
be informed about your treatment. Our staff welcomes your questions and
will explain any aspect of care that you do not understand. We realize
this can be a stressful time for you and your family and will do our best
to make your stay here as comfortable and positive as possible. Also be
assured that we are committed to providing you with the highest quality
In order to ensure the right patient receives the right care, patients
are asked to state their full name and date of birth before any type of
treatment or service is initiated. Even though the clinician may personally
know a patient, it is important for them to hear the patient state the
two patient identifiers so every patient's information is double-checked
to match the treatment or service order, every time.
You may request an "opt out" status upon admission or at any time during
your stay. "Opt out," means that we cannot confirm to callers and visitors
that you are being treated at the hospital as an inpatient, outpatient
or Emergency Department patient. Callers and visitors requesting patient
information will not be given your room number or the direct phone number
to your room, but you may share this information with friends and family
as you see fit. Likewise, you will not receive flowers, mail or other
deliveries unless they are addressed specifically to your correct room
number. If you have questions, please speak with your nurse.
Condition Help (or Condition H)
Condition Help enables patients and family members to call for immediate
assistance if they feel the patient is not receiving adequate medical
attention. If at any point you feel there is a problem that is not being
adequately addressed or you feel there is a life-threatening emergency
and you feel you are not getting the response you think is needed, activate
Condition H by dialing 406-414-1800 (or extension 1800 from any hospital
telephone). The hospital switchboard will activate Condition H and page
the multi-disciplinary team members.
We understand the special needs of our younger patients, and welcome and
encourage parental overnight stays. Feel free to bring your child's favorite
toy or comfort item labeled with his or her name. We do everything possible
to help comfort and relax our young patients. If there is anything you
need, please contact your nurse.
Bozeman Health Deaconess Hospital has 24 hour security coverage and officers
patrol the hospital 24 hours a day. All entrances are locked after 9 pm.
For your safety, visitors should use the Emergency Services entrance after
9 pm. The hospital conducts fire and disaster drills regularly. If a drill
occurs while you are here, please remain in your room and do not become
alarmed. Our staff is trained in responding to these emergencies.
Tobacco Free Environment
Smoking and tobacco use is prohibited on in all Bozeman Health Deaconess
Hospital and medical office buildings as well as on the campus. This policy
includes all buildings, parking lots, sidewalks and walkways.
For your convenience, Bozeman Health offers wireless Internet service to
patients and their families.
Telephone & Mobile Phones
A telephone is located at each patient's bedside. To place local calls,
dial 9 and then dial the number. Because mobile phones can disrupt and
cause interference with medical equipment, the use of mobile phones is
restricted in many areas of the hospital. Please refrain from using them
in public areas such as hallways and waiting rooms.
Televisions are provided in each room for your enjoyment. Television captioning
is also available for the hearing impaired. You can activate this feature
by pressing and holding the "caption" button on the front of your TV.
The word "caption" will appear on the TV screen when it has been activated.
We take pride in serving you appetizing, nutritious, well-balanced meals
during your stay. Our menus follow the U.S.D.A. Dietary Guidelines in
order to help you recover and maintain better health. Light selections
are available. Every effort is made to prepare your foods attractively
and as flavorful as possible within the guidelines of the diet ordered
by your physician. We maintain a full-time registered dietitian to help
you meet your dietary needs during your stay. Guest meals are available
for family and friends and can be purchased in advance in The Bistro.
Guest trays will be delivered to your room at mealtime.
Bozeman Health Deaconess Perk and The Second Cup serve City Brew coffee,
a variety of teas, as well as other beverage options. Snacks are also
available, including muffins, cookies and other pastries.
The Gift Shop at Bozeman Deaconess
The Gift Shop features fresh flowers, stationery and cards, throws, picture
frames, jewelry, candles, baby gifts, body products, home accessories
and many other items. The Gift Shop, staffed by volunteers, is open 9:00
am to 5:00 pm weekdays.